FAQs

Below we have answered most "frequently asked questions" that customers may have. If your question is not answered below, please feel free to use the Contact Us page located at the bottom of our website. 

• Do you allow refunds? 
• We issue store credit only within 7 days of your purchase in store or package being delivered. For more information, see the Returns page at the bottom of our website.

• Do you offer local pickup?
• Yes we do! For those local to our Wilmington storefront, we do offer local pickup when shopping through our online store. Please be mindful that items purchased online for local pickup are also eligible for store credit only within 7 days of online purchase.

• Can I place an item on hold?
• Yes you can! We can hold items for 24 hours. When shopping in store with us, you can ask one of our sales associates to place a hold for you, or if you see an item online or on social media that you would like us to hold in store, please call the store at (910) 239-9184 to request the hold.

• How do I know my order was placed online?
• You should receive an email after placing your order. This email will have your order details and order number. Make sure to use a working, valid email address for this reason!

• What do I do if I received a damaged item via mail?
• Items that are damaged or defective may be eligible for a refund by contacting us within 2 days of delivery. Please send photos of damage or defects to shopblakeleys@gmail.com immediately. More information can be found on the Returns page at the bottom of our website.

• Do you have a brick and mortar location?
• We do! You can shop with us in Mayfaire Town Center in Wilmington, NC. You can also shop with us in-person at our two adorable booth spaces where we showcase our items in downtown Wake Forest, North Carolina. If you are local, come see our space in The Cotton Company and White Street Boutique!

• Do you have gift cards?
• Yes! You can purchase a physical gift card or an e-gift cards in store and on our website. Physical gift cards will be sent to you in the mail if purchased online. E-gift cards will be sent to the email address provided at checkout. E-gift cards can then be forwarded to intended recipient. 

• How do I use my gift card?
• Simply enter the gift card number in the box thats labeled "discount code" at checkout.

• What do I do if an item I love is out of stock?
• If an item is out of stock, be sure to sign up for restock alerts with the "Notify Me When Available" button under the product listing. You will be sent an email if/when the item is restocked! In addition to the highest quality of our selections, we also believe in the exclusivity of them. This means that we may only offer a limited number of selections for many items. Rest assured, new items will be added weekly, so you are sure to find something that will put a little sunshine in your day!

• Do all items run true to size?
• Most of our clothing items run true to size, but be sure to check the product description for details on sizing. There, we recommend staying true to size, sizing up, or sizing down for each specific product!

• What items can my discount code be applied to?
• Discount codes can be applied to all full price items. Sale items that are already discounted are not eligible for further discounts.